FAQ

Our Products

Yes! We are so proud to say all of our products are manufactured in Toronto, Ontario! 

No, none of our products have ever been tested on animals nor will they ever be.  The Bare Home is a certified Leaping Bunny company to ensure that no animal testing is used in any phase of product development by The Bare Home, its laboratories, or suppliers. 

Further, our products are fully vegan and contain no animal derived ingredients.

We only use 100% Organic Essential oils for scenting our products. That's it. Our products are free of fragrance oils.

Our mission to lower the use of single use plastics eliminates the option of samples. Please check our store locator for your nearest retail partners to sample scents and products.  Also, be sure to check our social media accounts regularly for any giveaways and discount codes!

The Bare Home Products have a 3 years shelf life!

Yes, rest assure, our products are 100% natural and free of Parabens & Phthalates!

No, The Home Products products are not antibacterial. Throughout the years, many studies have shown that proper hand washing techniques with regular hand soap removes an equivalent number of bacteria from hands as antibacterial soap.

We decided to formulate non-antibacterial soap to keep our ingredients list short and all natural. The main active ingredient for an antibacterial soap is Triclosan which has been placed on Health Canada’s ingredient hotlist, and is on the verge of being banned in the USA.

No, our products do not contain any ingredients derived from Palm. 

Colour variance is a beautiful part of natural products! Nature is full of variance season to season and this can be seen batch to batch.

Yes, all of our products are Septic Safe!

Shipping

We offer free shipping for any domestic order over $100.

Canada

ON & QC over $100 - Free

ON & QC under $100 - $10 

NL, PE, NS, NB, MB, AB, SK, BC over $100 - Free

NL, PE, NS, NB, MB, AB, SK, BC under $100 - $12

YT, NT & NU - $30

United States

For orders under $100 - $10

For orders over $100 - Free

**REMOTE LOCATIONS

Unfortunately, we are unable to offer free shipping on orders $100+ being sent to a P.O. box, remote location, or address that is only accessible by airplane. If you live in a remote or fly-in location, or only have access to a P.O. box, please contact our customer service department at info@thebarehome.ca and we will be happy to find a solution to accommodate you.

All orders ship within 1-2 business days. 

Standard Shipping - Continental U.S. and Canadian orders will deliver within 3-7 days.

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We offer same day delivery in the GTA when the order is placed Monday to Friday before 10 AM. Same day delivery zone:  

We are continuously shopping the best rates to offer to our customers, and as we grow, our goal is to bring this shipping price down!

Thank you for all your support, if you have any further questions about our shipping service or rates, please email us at orders@thebarehome.ca.

All orders will receive an email confirmation that includes tracking information once the package ships.

We currently ship to Continental U.S. and Canada.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atRachael@thebarehome.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question atRachael@thebarehome.ca.

Products purchased online and shipped are final sale. For various reasons including quality and integrity issues, we do not accept returns.

Please inspect your order upon reception and contact us immediately at Rachael@thebarehome.ca if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.